FAQ's

What types of dental care products do you offer?

Pure Pearls specializes in a curated selection of dental care products, including innovative items such as Portable Oral Irrigators and effective Teeth Whitening Strips. Our products are designed to enhance your oral hygiene routine and promote healthier smiles.

How can I improve my oral hygiene routine with your products?

Incorporating our products into your daily routine can significantly enhance your oral hygiene. For instance, using a Portable Oral Irrigator can remove plaque and food particles more effectively than traditional brushing alone, while Teeth Whitening Strips can help achieve a brighter smile in a matter of days.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Please ensure that the product is in its original condition and packaging. For more details, you can contact us at customerghelp36@gmail.com.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the product you have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

Do you ship internationally?

Yes, we offer international shipping. However, please be aware of potential customs duties and taxes that may apply based on your location. It is advisable to check with your local customs office for more information.

How can I contact customer support?

You can reach our customer support team via email at customerghelp36@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding our products or services.